WHETHER YOU NEED EXISTING OR CUSTOM SOLUTIONS

Your website is not just a calling card, or a directory listing of services and products you offer—it is an application.

We are skilled at implementing several types of "pre-packaged" web software, and since we don't have a specific tie to any one vendor, we won't try to upsell you software and services you don't require. We can also help you by providing custom solutions tailored to meet your specific needs.

Leads Management
Do you have a system that allows clients to sign up for a monthly newsletter about your products or industry? Does it conform to upcoming Canadian Privacy Laws? Does it allow you to write information once, and use it on the website and in the email newsletter, while also maintaining the user-list and allowing the users to sign-up for specific information? If you answered no to any of these items, contact us.

Support Tracking and Accountability
Nothing is more annoying than repeating your story to several support people and discovering each time that this is not the correct person. Nothing, that is, except filling out a form for support, and not knowing whether it has successfully been handed off, and/or when you will receive a response. Our system assigns each support request opens a ticket, which not only emails the requestor verification, but allows him to log in and see the current status. The administrative interface allows you to set levels and assign the task to the appropriate personnel, and see how long it takes to get resolution.

Customer Care Management System
Often as information passes through the chain of command, it gets altered slightly at each tier, softening bad news and inflating good news. We can help you with a system that lets you see exactly what feedback is coming in from your customers, and who has been dealing with their concerns, and how long it takes to address them.

Partnering Network
Do you have resellers? Is the information they have the most recent documentation available? Do you offer training to help your resellers more effectively sell your products and services? Is there one central location where they can go to find this and other important information? If the answer is no, why isn't it there?

Sit down with our consultants and together we can find ways to make the web work for you.